Terms & Conditions
Cancellation, refund, and service delivery policies for all bookings made through Land Transfers RD.
Cancellation Policy
Cancellations made more than 24 hours in advance
Eligible for a 100% refund of the total amount paid or a service rescheduling at no additional cost, subject to vehicle availability.
Cancellations made less than 24 hours in advance
Incur a late cancellation fee equal to 50% of the total reservation cost.
No-Show Policy
If the customer fails to appear at the designated pickup location at the scheduled time (with a complimentary grace period of 15 minutes at hotels/private residences and 90 minutes at airports following flight landing), the service will be deemed rendered and non-refundable.
Refund Policy
Refund Processing
All approved refund requests will be processed using the original payment method utilized during the transaction via the AZUL payment gateway.
Posting Timeframe
The time required for the refunded credit to reflect in the customer's account depends on the issuing financial institution, typically taking between 5 to 10 business days following the issuance of the credit note.
Force Majeure / Weather Conditions
In the event of service cancellation due to force majeure, extreme weather conditions, or unforeseen official travel restrictions, the customer may choose between rescheduling the service or receiving a full 100% refund.
Service Delivery Policy
Immediate Confirmation (Digital Delivery)
Upon successful payment processing, the customer receives an automated Booking Confirmation / Voucher via email containing the itinerary details, pickup point instructions, and reservation reference number.
Service Execution (Physical Fulfillment)
Physical service delivery takes effect when the passenger boards the assigned vehicle at the specified date, time, and pickup location as reserved. The customer must present a valid government-issued photo ID and their digital or printed booking confirmation.